Social Impact - Sourced with Care

Improving the quality of life in communities where we source our materials.


Sourced with Care is Twinings’ responsible sourcing programme that aims to improve the lives of communities from which we source. Our vision is for healthier, happier, empowered and sustainable communities in our supply chain.

At Twinings we believe that everyone has the right to a decent quality of life and is able to provide for themselves and their families. Twinings aims to buy from the best tea gardens and farms, both in terms of quality and social standards, but even these can be improved further, which is what we aim to do. We work to enhance livelihoods, enable life opportunities and improve living standards for communities around the world.

We are working on a wide range of programmes so that communities in our tea and herbs supply chain can thrive. You can find out more about our Sourced with Care work and our progress so far here by visiting


Sourced with Care is at the heart of what we do at Twinings and informs every level of decision-making within the company.

All around the world people grow, make and process materials on which our business depends. This gives us the opportunity and responsibility to act as a “force for good” and, in some small but meaningful ways, change lives for the better.

Read our 2021 Social Impact Report for more information.

How We Work

At Twinings we have a combined approach of ensuring there are strong foundations in place whilst also driving more systemic change in the industry.


  • We monitor and promote supplier compliance with our Code of Conduct by conducting ethical audits and building capacity through training (on Health and Safety or Discrimination for example).
  • We respect human rights and ensure risks are remediated appropriately.
  • We source our tea primarily from gardens certified by internationally recognised standards (such as Rainforest Alliance, UTZ Certified and Fairtrade).
  • We work from the Ethical Tea Partnership (ETP) which works to improve the tea industry and tackle issues such as safe use of pesticides and discrimination.


  • We then build on these solid foundations to ensure that we are best addressing the needs of the communities from which we source and to tackle some of the broader challenges facing the industry.
  • We have local Ethical Sourcing Managers on the ground in each of our key sourcing regions who visit tea gardens several times a year.
  • We have developed a community needs-assessment in consultation with UNICEF, WaterAid, Solidaridad, Conservation International, etc. to gain a holistic understanding of the needs of the people on each tea estate from which we source so that we can better tailor our interventions.
  • We have a range of projects and interventions in place to address these needs, from access to clean water and sanitation, to protection of children and income diversification.
  • We work with other tea companies, tea producers and governments to improve the lives of people on tea communities via targeted interventions.
  • We scale up our initiatives, such as our UNICEF programme in Assam, to achieve sustainable change in tea estates across the world.